Customers may request a refund or exchange within 28 days of placing their order with us. Items must be unused, with no signs of wear, and seen to be in sell-able condition and in their original packaging. The exchange or refund will be issued as soon as inspection has been completed. Any items returned with signs of wear, will be returned to the customer and the refund or exchange will not be issued. Please see below for more details.
When trying on your posing shoes for the first time, we strongly advise that you try them on a soft floor such as carpet or a rug and that you also wear clean white socks. This is to ensure that the shoes stay in sellable and new condition. KOMPAK will not accept responsibility for shoes which do not pass inspection due to lack of care when handling their shoes appropriately.
Items that are NOT applicable for return or exchange.
Second hand bikinis, customised robes, competition jewellery, tickets to any of our KOMPAK events.
Any return or exchange, you MUST include inside the package you are sending back details of your order i.e. your order number. Packages sent back without this information will not be processed.
Please allow 14 working days to refunds and/or exchanges to be completed.
As we are a small business we are only able to refund the item you purchased, not the postage spent on getting this order to you.
Any items returned outside of the stated period will be returned to the customer and a refund will not be issued. Shipping fees will not be refunded under any circumstances.