RETURNS, EXCHANGES AND REFUNDS

Customers may request a refund or exchange within 28 days of placing their order with us. Items must be unused, with no signs of wear, and seen to be in sell-able condition and in their original packaging. The exchange or refund will be issued as soon as inspection has been completed. Any items returned with signs of wear, will be returned to the customer and the refund or exchange will not be issued. Please see below for more details.


Posing Shoes Details PLEASE READ.

When trying on your posing shoes for the first time, we strongly advise that you try them on a soft floor such as carpet or a rug and that you also wear clean white socks. This is to ensure that the shoes stay in sellable and new condition. KOMPAK will not accept responsibility for shoes which do not pass inspection due to lack of care when handling their shoes appropriately.


Items that are NOT applicable for return or exchange.

Second hand bikinis, customised robes, competition jewellery, tickets to any of our KOMPAK events.


Please be aware that due to being a small business, if you would like to exchange an item then you as the customer are responsible for covering the shipping back to us, and also back to you. Costs incurred are below:

UK / £4.99

Outside UK / £15

To help us process your exchange as soon as possible, when submitting this form, if you have selected EXCHANGE then please make this payment via this secured PayPal link, quoting your order number in the reference.

https://www.paypal.me/kompakstore


Any return or exchange, you MUST include inside the package you are sending back details of your order i.e. your order number. Packages sent back without this information will not be processed.


To return an item or request an exchange, please fill in the form below.

Name *
Name
Please note that if your order is international i.e. not from the UK then you will be responsible for covering all postage and duty charges incurred.
Please provide details of the item you wish to exchange or request for a refund.
Acknowledgement *
By ticking this box you understand that you must meet the terms and conditions as mentioned above in order for us to proceed successfully with your refund and/or exchange.

Please allow 14 working days to refunds and/or exchanges to be completed.


As we are a small business we are only able to refund the item you purchased, not the postage spent on getting this order to you.

Any items returned outside of the stated period will be returned to the customer and a refund will not be issued. Shipping fees will not be refunded under any circumstances.