TERMS AND CONDITIONS

 

1. INTRODUCTION

www.kompak.store (referred to as the "Website") is owned by KOMPAK Ltd. Company registration number 11163153.

By placing an order on this website you agree to the Terms and Conditions as stated below.

 

2. PLACING AN ORDER

- Add the products you want on our website to your basket

- Ensure you select the correct size before adding these items to your basket

- Ensure you add all the relevant information if you are purchasing a customizable item such as bikini suit, posing trunks.

- Once you have added all items you would like to purchase, confirm and state whether you would like normal packaging or luxury packaging for your order.

- Once the above has been done, proceed to checkout

- You must provide billing, shipping, email addresses and all other required details accurately

- Review the order before you complete the purchase

- Submit your order and you will receive a confirmation via the email address you provided at checkout.

- Remember if you are unsure or have any questions we are here to help via our contact page.

 

3. ORDER ACCEPTANCE AND CANCELLATIONS

If you have placed an order with us, we may contact you via text, call or email regarding your order. This is likely to occur if you have, for example, placed an order with us and your show is less than two weeks away. 

All orders submitted by you are subject to acceptance by KOMPAK. We may choose not to accept your order at our own discretion.  Examples of when we may not accept your order are as follows:

If your order is not able to be fulfilled i.e. by the show day date you have selected

If Products are shown on the website but are not available;

If we are unable to obtain authorisation of your payment;

If shipping restrictions apply to a product;

If products shown on the Website contain a manifest error such as being incorrectly priced or otherwise incorrectly described;

Suspected fraudulent activities.

We could not deliver to the address provided by yourself

Your billing information is not correct or not verifiable

Because we start to process your order as soon as it is submitted, it is not possible to cancel your order.

In the unlikely circumstance we’d be unable to fulfill your order for whatever reason, an email will be sent to the address supplied by yourself when you placed the order explaining the issue that may have arose and a proposed plan of action.

Remember to check your basket and delivery information to ensure your order is correct before pressing the ‘Place Your Order’ button, as we may not be able to amend your order once it has been submitted.

KOMPAK cannot be held accountable for parcels delayed to reasons beyond our control, including but not limited to the following:

Customs, service strikes, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, epidemics or failure of public or private telecommunications networks.

 

4. QUALITY AND MAINTENANCE OF PRODUCTS

Minor differences in colour and other variations in Products are possible as a result of different image acquisition, display technologies or other technical reasons. On the extremely rare occasions due to lack of stock we may swap your product with a suitable alternate, e.g. Dry Shampoo, Mouthwash. If a customer is not satisfied with the swap then KOMPAK will happily allow a refund or exchange.

KOMPAK is not liable for these variations and deviations.

KOMPAK is not liable for any damage resulting from incorrect handling of Products, including handling contrary to the instructions.

KOMPAK is not responsible for any reactions of any sort as a result of using any KOMPAK product(s). If in the unlikely event that any irritation(s) does occur then we advise the customer to discontinue use and kindly notify us.

 

5. PRICE AND CURRENCY

All prices quoted at the payment stage are in Great British Pound (GBP) and are inclusive of VAT (Value Added Tax).

KOMPAK reserves the right to change prices at any given time without any pre-warning, further discussion or explanation. Any orders placed prior to this change cannot be amended to the revised price.

KOMPAK reserves the right to change, limit or terminate any special offers or discounts at any time, including promotional codes and gift cards. Including the right to adjust the price of any product at any given time without further discussion or explanation.

Shipping rates are applied per order. The exact shipping rates depend on the country where your order is being delivered.

Prices and conversion rates may apply across countries.

 

6. PROMOTIONS, OFFERS, & DISCOUNT CODES

Only one discount code can be used per order.

KOMPAK reserves the right to refuse or cancel the use of a discount code without any further discussion.

Usage of discount codes are subject to stock availability.

 

7. SHIPPING AND DELIVERY

All orders made on the KOMPAK website are created, packaged and dispatched from KOMPAK HQ, based in Northampton, UK, to the shipping address you provide at the checkout stage, orders are dispatched and delivered on business days; excluding bank holidays and national holidays.

We aim to despatch orders to arrive at least two weeks before your show date you have provided. However, due to fluctuation in order volumes this is not always possible. If this was to arise, you will be contacted personally by a member of our team. This also depends on how far out you order from us.

Any international orders may be subject to customs charges. These charges are not quoted at checkout and are entirely out of our control.

KOMPAK cannot be made responsible for lost orders. If this occurs, please contact us so we can confirm the courier you need to make the complaint to and we will be happy to assist.

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these is necessary to release your order from customs on arrival

KOMPAK cannot be held responsible for delay in delivery, including but not limited to the following;

Any incorrect customer details, customs clearance, inventory levels, national or private strikes, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, weather, natural disasters, fire, epidemics or failure of public or private telecommunications networks.

 

8. RETURNS, EXCHANGES AND REFUNDS

Please refer to our Returns policy.

 

9. INTELLECTUAL PROPERTY RIGHTS

All trademarks, service marks, logos and trade names which appear on KOMPAK products, product packaging and/or on the Website, whether registered or not (the “Trade Marks”) remain the exclusive property of KOMPAK. You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify any of the Trade Marks in any way, including in advertising or publicity pertaining to distribution of materials on the Website WITHOUT gaining consent OR making citations clear and know. Any evidence of this breach, then KOMPAK are in their legal right to take the appropriate action necessary.

 

10. DATA PROTECTION (GDPR)

Your data is treated with respect and privacy is of our top priority.

In line with Squarespace procedures and policies, your customer data is kept securely and is never shared with third-parties. 

All software and platforms that are linked with KOMPAK all abide by the latest GDPR guidelines. 

If you have any questions regarding how your data is handled by KOMPAK then please don't hesitate to email us on info@kompak.store for more information and support.

AMENDMENTS TO TERMS AND CONDITIONS

We reserve the right to make changes to these Terms and Conditions at any time.

The use of this Website as well as any purchase agreement between you and us, will be subject to the version of the Terms and Conditions on this page at the time you place an order or browse our website.

Please check the KOMPAK Terms and Conditions periodically for changes.

 

KOMPAK Ltd.

Company Number: 06959568

Registered Address: 20 Alexandra Road, Northampton, NN1 5QP

Stockroom Address: 4 Hinwick Road, Wollaston, Northampton, NN29 7QT

Email: info@kompak.store