RETURNS, EXCHANGES AND REFUNDS

Customers may request a refund or exchange within 28 days of placing their order with us. Items must be unused, with no signs of wear, and seen to be in sell-able condition and in their original packaging. The exchange or refund will be issued as soon as inspection has been completed. Any items returned with signs of wear, will be returned to the customer and the refund or exchange will not be issued. Please see below for more details.

Posing Shoes Details PLEASE READ.

When trying on your posing shoes for the first time, we strongly advise that you try them on a soft floor such as carpet or a rug and that you also wear clean white socks. This is to ensure that the shoes stay in sellable and new condition. KOMPAK will not accept responsibility for shoes which do not pass inspection due to lack of care when handling their shoes appropriately.

Second hand bikinis are non-refundable.

Due to the nature, of the product, competition jewellery is non-refundable.

If you have any questions about your return or exchange please fill out the form below and we will be happy to assist you.

If you feel that any of the product(s) that you have received are faulty or damaged in anyway, please contact us immediately. In these cases, an exchange for store credit or a refund may be issued upon reviewing the case via an individual basis. We will not be able to accommodate issues if they have been raised more than 14 days after the order has been received.

To return an item or request an exchange, please fill in the form below.

Name *
Name
Please note that if your order is international i.e. not from the UK then you will be responsible for covering all postage and duty charges incurred.
Please provide details of the item you wish to exchange or request for a refund.
Acknowledgement *
By ticking this box you understand that you must meet the terms and conditions as mentioned above in order for us to proceed successfully with your refund and/or exchange.

Please allow 14 working days to refunds and/or exchanges to be completed.


Any return or exchange, you MUST include inside the package you are sending back details of your order i.e. your order number. Packages sent back without this information will not be processed.

As we are a small business we are only able to refund the item you purchased, not the postage spent on getting this order to you. This will change as soon as the opportunity becomes available to provide free returns.

Any items returned outside of the stated period will be returned to the customer and a refund will not be issued. Shipping fees will not be refunded under any circumstances.


Please note that returns, exchanges and refunds are NOT available for the following items:

  • Customised robes

  • Second hand bikinis

  • Competition jewellery

However, if you have any concerns or if you are experiencing any problems with your item(s) in anyway, please don't hesitate to fill out the form above and contact our team.